30-Day refund policy

Lana Supply LLC wants customers to receive the products they ordered in good condition. If there is an issue with an order, please contact us within 30 days of delivery so we can review it.

Eligibility

Refund or replacement requests may be considered when:

• An item arrives damaged.
• The wrong item was sent.
• An item is missing from the order.
• An order is lost in transit after the carrier’s investigation.
• An item has a verified quality or fulfillment issue.

To request assistance, contact us with your order number, a description of the issue, and clear photos when applicable.

Returns

Because our products are sealed and quality-controlled, we do not accept returns of opened, used, altered, damaged, or temperature-exposed products. Do not send a product back without written authorization from Lana Supply LLC.

If a return is approved, we will provide return instructions. Unauthorized returns may not be accepted.

Refund timing

Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your financial institution.

Shipping charges are nonrefundable unless the error was caused by Lana Supply LLC.

Cancellations

If you need to cancel an order, contact us as soon as possible. Orders may be canceled only before they have been processed or shipped.

Research use notice

All products are sold for legitimate research use only and are not for human or veterinary consumption.

Contact

For refund or order-support requests, contact Lana Supply LLC at support@lanasupply.com.