Documented KYC Procedures

Lana Supply LLC applies the following customer-verification and order-review procedures before fulfillment:

Order information collected

Every order is collected through the website checkout with the customer’s full name, email address, billing address, shipping address, payment authorization, and order details.

Fraud and risk screening

Payment-processor fraud and risk-screening tools are reviewed before fulfillment. Orders with a fraud alert, address mismatch, suspicious payment activity, or incomplete customer information are placed on hold.

Manual review

Higher-risk orders—including unusually large orders, repeated attempts, multiple orders associated with the same payment method, or orders with conflicting billing and shipping information—receive manual review.

Resolution of review concerns

When needed, customer support requests additional information to resolve an order-review concern. Orders are not fulfilled until the concern is resolved.

Cancellations and refunds

Orders may be canceled and refunded when fraud is suspected, customer information cannot be verified, payment authorization fails, the intended use appears inconsistent with product restrictions, or the order otherwise presents an unacceptable compliance or payment risk.

Recordkeeping

Order records, customer communications, payment-review outcomes, cancellations, and refunds are retained in the business recordkeeping system.

Enforcement and review

These procedures are enforced by the business owner and are reviewed periodically as payment-provider requirements and business operations evolve.

Effective date: August 28, 2026
Authorized representative: Lana Supply LLC